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Instructional Design
Created Student Guides, Instructor Guides, and PowerPoint slide decks for Hitachi's IAMS Train System, a component of a cybersecurity and automated train system. The audience for the guides included:
Operators moving data from Maximo to IAMS, and using IAMS to create reports and analytic data sets
Systems Administrators who needed to understand and maintain virtual machines using CLI and tools such as pgAdmin, prometheus, and other common sys admin tools
Maintainers, who needed to know how to work with the complex server cabinet and its components for training and production
To create the guides, I interviewed Subject Matter Experts (SMEs) and Product Managers from Italy and the United States. I also defined the training exercises and participated in defining the training environment that would be most optimal.
This is the operator user interface to IAMS , including Data Warehouse, System Availability monitoring (for an urban subway system), Monitoring, and Electronic Records Management Service
Systems Administrators needed to know how to run the system 'under the hood' and how to manage data from the backend. I worked with systems engineers at Hitachi to learn what our customers needed to know, and to develop exercises.
Note: these illustrations are not accurate; they are representative of the type of information used in the system, provided to illustrate the scope of the system for the purposed of the portfolio.
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